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Passive Aggressive Tipping

It's great when someone else picks up the tab. That sense of peace that sweeps over you as you stir your coffee and watch your dining benefactor filling out his credit card slip and calculate a tip. Ah – the tip! That expression of gratitude to your wait person for delivering your meal and helping to make your

dining experience so enjoyable.

We are pretty generous as a nation when it comes to tipping in restaurants. Americans typically tip 15 to 20%, while the Europeans are happy with 10% or so. They leave a great deal less if they are not pleased with the service or food. Most diners know how minimalist salaries are for the person lavishing attention on you. The average hourly salary for wait staff is around $2.63 – not exactly a living wage.

Sometimes things don't go quite as planned. We've all had experiences where the wait person looking after us seems not only to not be enjoying their job, but strangely bent on misunderstanding even your simplest requests. Now everybody has the odd bad day, but as the person paying for a meal you should expect reasonably decent, attentive service and of course you should get it. Here's the rub, your waiter is really not getting paid a "wage" at all. Nobody is expected to live off their meager salary. They depend on tips for a living which is why they are motivated to work so hard to look after you. If we don't get the service we deserve then we are supposed to adjust the tip accordingly. You know the idea, leaving 10% instead of 20% if you feel that the waiter was less than interested in your dining pleasure. But for some reason this doesn't seem to work. How often have you had a bad experience and had to listen to your dining companion ranting about bad service only to see them give full 20% for the tip. This “passive, aggressive tipping” syndrome is very common.

There are some things that a waiter can't help. If the chefs having a bad day (and they often do) or if your shellfish contains the odd bad one, that's not really their fault. Provided that they react appropriately and take care of the issue, then obviously you still want to tip them.

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DAvios
Some waiters are so good that you actually enjoy leaving a big tip. Tony here at Davios is one such example of a true professional who really does take care of your every need.

You notice that I'm describing how my dining companions react, not myself. That's probably because I am one of the worst offenders. There have been times when I've had to literally get out of my chair and go and get my own silverware or napkins, while they waiters conduct their social lives in the back of the restaurant. My revenge is almost always not to return to that restaurant (sometimes though I try once more). If I don't get good service or the food's bad then I certainly don't want to subject myself to it more than once. For some reason I find leaving a small or no tip to be almost impossible. It's not as if the disgruntled waiter is going to chase me down the road with a carving knife. I suspect they sometimes know things have not gone well and basically given up on providing good service toward the end of the meal. One of my pet peeves is when you've had a miserable time and the waiter draws a little smiley face on the check accompanied by something about having a great evening.

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12 Ways Servers Can Increase Tips
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I found this helpful list for waiters by Dr. Michael Lynn, Cornell School of Hotel Administration located here
WARNING: Most of these ideas are truly cringe worthy and items 2,6,7 and 9 would cause me to try and sneak out of the restaurant through the bathroom windows.
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1. Introduce yourself by name.
2. Personalize your appearance -- wear a funny tie, hat or flower to make you stand out.
3. Kneel down next to tables.
4. Recommend appetizers, wine and other extra items to increase your sales and resulting tips.
5. Smile.
6. Tell a joke or play a game with customers.
7. Touch customers.
8. Thank customers.
9. Draw a picture on the check.
10. Use credit-card tip trays.
11. Call customers by name.
12. Give customers after-dinner candy
 

Passive-aggressive tipping really doesn't do the restaurant any favors. Basically, we should complain (of course politely) when we are not getting the service that we should reasonably expect. Many high-end restaurants go to the inordinate lengths provide a level of service that is simply outstanding. It's most often the family-style restaurants that struggle to deliver a consistent level of service. The only logical way to encourage better performance from your waiter is through financial motivation. Nobody wants the staff of your local restaurant to not earn a decent living. On the other hand nobody wants to pay those staff for doing what is basically a bad job.

So next time your waiter seems more interested in watching the restaurant TV than attending to your needs, make sure that you try and overcome a cowardly approach to tipping appropriately. Learn a lesson or two from our European cousins and tip appropriately. We just want you to know, that should the waiter then chase you down the street wielding a meat cleaver in response to your measly tip, it's not our fault. We will be at the next table carefully calculating 20% of our check as we watch you run.

 

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